Terms and Conditions
1. About sandstendesign.se/.com
By placing an order on the site, you are making a purchase subject to these Terms and Conditions. You must be at least 18 years to make a purchase. We reserve the right to refuse any purchase request made by you for legitimate grounds such as, for example, if we are not able to process your payment or if a product becomes out of stock. If your order is accepted, you will get an order confirmation to your e-mail address.
A summary of your information will be shown before you confirm your purchase in the checkout process. Check all details carefully before you confirm your purchase as we cannot guarantee that we will be able to amend your details afterwards.
3. Pricing and Payment
Prices stated on the website apply to all orders made through the site. All prices are including VAT. Delivery costs and other costs which might apply will be charged in addition and are clearly displayed during the checkout process.
SANDSTEN reserves the right to change and update information without notice, including the prices, details and product information displayed on the site, to the extent permitted by applicable consumer law.
Promotional codes cannot be combined with other offers. SANDSTEN is not responsible for information contained on other websites.
4. Shipment and Delivery
A shipping fee stated in the checkout before you complete your purchase.
Your products will be shipped from our warehouse within 48 hours. Normal delivery time within Sweden is 3-5 working days. For other countries, the normal delivery time is 5-10 working days.
We deliver to the following countries:
Upon receipt of your delivery: Inspect the packaging and note any damage.
We reserve the right to charge shipping costs for unclaimed goods that the carrier has sent back to us. The item (s) usually remain with the postal office 14 days after arrival and after that the order is considered as unclaimed goods. For unclaimed goods, you as a customer is charged EUR 29,90. The fees are charged to cover the costs that a non-collected package entails for us.
5. Return Policy
By law, you have the right to return your purchase within 14 days when you shop online. The return period will start when you receive your package.
Consumer legislation gives you the right to examine the product(s) features and functions but keep in mind not to use the product more than necessary. If the product(s) are handled irresponsible and there is any damage, SANDSTEN is entitled to a reduction of value.
If you want to return your product(s), there is a return cost of EUR 19,90.
Should the product be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer legislation, to fix the error free of charge. You must always contact us for approval before returning a defective item. The complaint should be sent immediately after the defect is discovered.
We reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer legislation.
7. Force Majeure
We take no responsibility for any indirect damage that may result from the product. We accept no responsibility for delays/errors due to circumstances outside the company's ruling (Force Majeure). In the event of government action or failure, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond our control and which we could not reasonably overcome or predict , SANDSTEN has the right to discharge its obligations under this agreement. In such event, SANDSTEN shall not be liable for any damage suffered by the customer.
8. Product Information
We reserve the right to correct any typographical errors on this website, as well as if a product becomes out of stock. We do not guarantee that the images reflect the exact appearance of the products as a certain colour difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
10. Amendments of Terms and Conditions
We reserve the right to at any time, without notice, amend the terms and conditions. Possible adjustments will be published on the website. The updated terms are considered as accepted by making a purchase or visiting the website.
11. Laws and Disputes
These Terms and Conditions are created in accordance with Swedish law. Read more at The Swedish Consumer Agency.