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Terms and Conditions

1. About sandstendesign.se/.com
Sandstendesign.se/.com is a website operated by Bergsala SDA AB (may be referred to as “SANDSTEN”, ”us” or ”we”), a company registered in Sweden under CI number 556988-6848. We are located in Kungsbacka with postal address P.O. Box 10204, 434 23 Kungsbacka, Sweden. Our VAT number is SE556988684801. If you need to contact us, please send an e-mail to JLIB_HTML_CLOAKING describing the matter and your contact details and we will reply you shortly.

2. Order
After you have placed your order, we will send an order confirmation to your e-mail address. You will find details about the products, price, billing- and delivery address in the confirmation. If something is wrong, please contact us immediately by e-mailing JLIB_HTML_CLOAKING. 

By placing an order on the site, you are making a purchase subject to these Terms and Conditions. You must be at least 18 years to make a purchase. We reserve the right to refuse any purchase request made by you for legitimate grounds such as, for example, if we are not able to process your payment or if a product becomes out of stock. If your order is accepted, you will get an order confirmation to your e-mail address.

A summary of your information will be shown before you confirm your purchase in the checkout process. Check all details carefully before you confirm your purchase as we cannot guarantee that we will be able to amend your details afterwards.

3. Pricing and Payment
Prices stated on the website apply to all orders made through the site. All prices are including VAT. Delivery costs and other costs which might apply will be charged in addition and are clearly displayed during the checkout process.

SANDSTEN reserves the right to change and update information without notice, including the prices, details and product information displayed on the site, to the extent permitted by applicable consumer law.

If incorrect information has been provided for the product you have purchased, do not hesitate to contact us at JLIB_HTML_CLOAKING.

We use Klarna's payment service. For more information on Klarna's terms, read here. For more information on Klarna's Privacy Policy, read here.

Promotional codes cannot be combined with other offers. SANDSTEN is not responsible for information contained on other websites.

4. Shipment and Delivery
We offer free shipping within Sweden, and to other countries there will be a shipping fee stated in the checkout before you complete your purchase.

Your products will be shipped from our warehouse within 48 hours. Normal delivery time within Sweden is 3-5 working days. For other countries, the normal delivery time is 5-10 working days.

NOTE! Orders placed on weekends and national holidays will be sent no earlier than the next working day. If delays in delivery should occur (without us notifying you of longer delivery times), please contact us at: JLIB_HTML_CLOAKING. Please note that we do not guarantee delivery time.

We deliver to the following countries:
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lichtenstein
Lithuania
Luxembourg
Malta
Netherlands
Northern Ireland
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
UK

Upon receipt of your delivery: Inspect the packaging and note any damage.

We reserve the right to charge shipping costs for unclaimed goods that the carrier has sent back to us. The item (s) usually remain with the postal office 14 days after arrival and after that the order is considered as unclaimed goods. For unclaimed goods, you as a customer are charged EUR 29,90. The fees are charged to cover the costs that a non-collected package entails for us.

5. Return Policy
By law, you have the right to return your purchase within 14 days when you shop online. The return period will start when you receive your package.

Consumer legislation gives you the right to examine the product(s) features and functions but keep in mind not to use the product more than necessary. If the product(s) are handled irresponsible and there is any damage, SANDSTEN is entitled to a reduction of value.

If you want to use your right of withdrawal, you must send an e-mail clarifying your decision to JLIB_HTML_CLOAKING containing pictures of the product(s) and the condition of the packaging. After a review of the condition of the product, we make a preliminary decision regarding any reduction of value. In the event of any uncertainty regarding your purchase, you should handle the goods so carefully that it can be returned in a sellable condition.

If you want to return your product(s), there is a return cost of EUR 29,90.

6. Complaints
Should the product be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer legislation, to fix the error free of charge. You must always contact us for approval before returning a defective item. The complaint should be sent immediately after the defect is discovered.

Any errors and defects should always be reported to JLIB_HTML_CLOAKING where you enter your name, your address, e-mail address, order number and a description of the error. If we fail to correct the error or deliver a similar product, we will make a refund for the defective product in accordance with applicable consumer laws. SANDSTEN will bear the cost of return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer legislation.

7. Force Majeure
We take no responsibility for any indirect damage that may result from the product. We accept no responsibility for delays/errors due to circumstances outside the company's ruling (Force Majeure). In the event of government action or failure, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond our control and which we could not reasonably overcome or predict , SANDSTEN has the right to discharge its obligations under this agreement. In such event, SANDSTEN shall not be liable for any damage suffered by the customer.

8. Product Information
We reserve the right to correct any typographical errors on this website, as well as if a product becomes out of stock. We do not guarantee that the images reflect the exact appearance of the products as a certain colour difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

9. Privacy Policy
We are committed to respecting and protecting your privacy. Read our Privacy Policy here.

10. Amendments of Terms and Conditions
We reserve the right to at any time, without notice, amend the terms and conditions. Possible adjustments will be published on the website. The updated terms are considered as accepted by making a purchase or visiting the website.

11. Laws and Disputes
These Terms and Conditions are created in accordance with Swedish law. Read more at The Swedish Consumer Agency.


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VAT number: SE556988684801
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